Privacy Policy

1. Introduction

CineStar Channel Pty Ltd, trading as Cinestar Events (ABN 17 129 722 541), is committed to protecting the privacy of everyone who visits our website or interacts with our services. We understand that your personal information is important to you, and we take our obligations under Australian privacy law seriously.

This Privacy Policy explains what personal information we collect, how we collect and use it, when we may share it with others, and how you can exercise your rights regarding your information. It applies to all personal information collected through cinestarevents.com.au and any related digital channels operated by Cinestar Events.

By using our website or providing your personal information to us, you consent to the collection, use, and disclosure of your information in accordance with this policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.

2. Who We Are

Cinestar Events has been Australia and New Zealand's leading Bollywood concert and live entertainment promoter since 2004. We produce and promote large-scale events featuring top-tier Indian artists across major cities in Australia, New Zealand, and the Pacific region.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. These principles govern how we handle your personal information.

For all privacy-related enquiries, please contact us at: info@cinestarevents.com.au

3. Personal Information We Collect

We only collect personal information that is reasonably necessary for our business functions. The types of personal information we may collect include:

Contact and Enquiry Information

• Full name
• Email address
• Phone number
• Subject of enquiry (e.g. General Enquiry, Sponsorship, Ticketing, Media, Artist Booking)
• Message content

Newsletter and Communications

• Email address (provided voluntarily for event announcements and newsletters)
• First name (if provided)

Technical and Usage Data

• IP address and approximate geographic location (country/city level)
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URL (the website that brought you to ours)
• Device type (desktop, tablet, mobile)

We do not collect sensitive personal information such as health information, racial or ethnic origin, religious beliefs, sexual orientation, or criminal records through this website.

4. How We Collect Your Information

We collect personal information in the following ways:

Directly From You

• Contact form: When you submit an enquiry through our website contact form
• Newsletter signup: When you voluntarily subscribe to receive event announcements and updates
• Email correspondence: When you email us directly at info@cinestarevents.com.au
• Event ticketing: Note - ticket purchases are processed through third-party ticketing platforms (see Section 6). We receive limited data from these platforms about your ticket purchase.

Automatically

• Cookies and similar technologies: When you browse our website, we automatically collect certain technical data through cookies and analytics tools (see Section 7)
• Analytics services: Through Google Analytics 4, which tracks aggregated, anonymised usage data

5. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are directly related to our business activities and your expectations when engaging with us:

• Responding to your enquiries - to answer questions submitted through our contact form or by email
• Event communications - to send you announcements about upcoming events, ticket availability, and tour news (newsletter subscribers only)
• Sponsorship and business enquiries - to respond to and manage sponsorship or partnership proposals
• Media and press relations - to respond to media enquiries and coordinate press access
• Artist booking enquiries - to respond to enquiries about artist bookings for our events
• Website improvement - to analyse how visitors use our website and identify areas for improvement using aggregated, anonymised analytics data
• Legal compliance - to meet our obligations under applicable Australian laws and regulations
• Marketing and retargeting - if you have consented, we may use your information to serve relevant advertisements through platforms such as Meta (Facebook/Instagram) and Google Ads

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, unless you have consented or we are otherwise required or authorised to do so by law.

6. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information. We may share your information with third parties only in the following circumstances:

Service Providers

We engage trusted third-party service providers to help us operate our website and business. These providers may process your personal information on our behalf and are required to handle it securely and in accordance with our instructions:

• Email marketing platforms - to manage and send newsletters and event announcements (e.g. Mailchimp or equivalent). Your email address is stored with the provider and used solely for communications you have subscribed to.
• Website hosting - our website is hosted on Hostinger, which stores website data (including form submissions temporarily) on secure servers.
• Analytics providers - Google Analytics 4 collects anonymised usage data to help us understand website traffic patterns.
• Advertising platforms - Meta (Facebook/Instagram) and Google Ads may receive anonymised or hashed data for event promotion retargeting (only if you have consented via our cookie settings).

Ticketing Platforms

Ticket purchases for Cinestar Events are processed by third-party ticketing platforms (such as Ticketek, Moshtix, Humanitix, or similar). When you purchase a ticket through these platforms, you are subject to their own privacy policies. We receive limited transactional data (such as name and ticket type) to manage event logistics.

Legal Obligations

We may disclose your personal information to government agencies, regulators, or law enforcement bodies where we are required to do so by law, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of Cinestar Events, our customers, or the public.

Overseas Disclosure

Some of our third-party service providers may store or process data on servers located outside Australia (for example, in the United States or the European Union). Where this occurs, we take reasonable steps to ensure those providers maintain appropriate data protection standards consistent with Australian privacy law.

7. Cookies & Tracking Technologies

Our website uses cookies - small text files stored on your device - to improve your browsing experience and to collect analytical information about website usage.

Types of Cookies We Use

• Essential / Functional cookies: Necessary for the website to function correctly (e.g. remembering your cookie consent preference, session management). These cannot be disabled without impacting website functionality.
• Analytics cookies: Used by Google Analytics 4 to collect anonymised information about how visitors use our website (pages visited, time on site, traffic sources). This helps us improve content and user experience.
• Marketing / retargeting cookies: Used by Meta Pixel and Google Ads to deliver relevant event advertisements to visitors who have previously visited our website. These are only active if you have given consent.

Managing Cookies

When you first visit our website, a cookie consent notice will give you the opportunity to accept or decline non-essential cookies. You can update your preferences at any time by clicking the "Cookie Settings" option in our website footer.

You can also control cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our website. For more information on managing cookies, visit allaboutcookies.org.

8. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website (HTTPS)
• Secure, password-protected access to our website administration and email systems
• Regular software updates and security patches for our website platform
• Hosting on a reputable, security-hardened platform with automated malware scanning
• Access controls limiting who within our organisation can access personal information
• Automated daily backups to ensure data integrity

While we take these measures, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security. If you suspect any unauthorised use or disclosure of your information, please contact us immediately at info@cinestarevents.com.au.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

9. Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights in relation to your personal information:

Access

You have the right to request access to the personal information we hold about you. We will respond to such requests within 30 days. We may charge a reasonable fee to cover the cost of providing access, but we will inform you of any fee before processing your request.

Correction

If you believe that personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you have the right to request correction. We will take reasonable steps to correct the information within 30 days of your request.

Deletion

You may request that we delete personal information we hold about you where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. We will comply with such requests unless we are required to retain the information for legal or regulatory reasons.

Opting Out of Communications

You can unsubscribe from our newsletter or event communications at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us at info@cinestarevents.com.au. We will process your request promptly.

Complaints

If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us first so we can attempt to resolve the matter. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

10. Third-Party Websites and Links

Our website contains links to third-party websites, including ticketing platforms, social media platforms (Facebook, Instagram, YouTube), venue websites, and sponsor websites. These links are provided for your convenience and information only.

We have no control over the content or privacy practices of these third-party sites and accept no responsibility for them. We encourage you to review the privacy policies of any third-party website you visit before providing your personal information.

11. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. Our events are primarily attended by adults and families. Parental or guardian supervision is recommended for minors attending our events.

If you believe that a child under 13 has provided us with personal information without parental consent, please contact us at info@cinestarevents.com.au and we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact us: